We will never ask for your online banking password, debit card pin #, or to send money using Zelle® to anyone, including yourself. If you receive a request like this, it is likely a scammer trying to trick you. If you have provided the information, please contact us immediately.

Lost or Stolen Card

Take Control of Your Debit Card: Manage and Secure Your Finances with Bank of Jackson Hole's Card Controls.

Contact Us

During business hours please call our Client Services and Solutions team at 877.877.0397, or send us a secure message through Online Banking. After hours, call 877.877.0397 and select “Option 7” to speak with Client Support.

Please note, our after-hours team cannot order debit cards. You will need to call our Client Services and Solutions team during business hours at 877.877.0397 to order your new debit card.

Control Your Debit Card

Our Card Controls tool allows you to control your debit card right from our Mobile App.

Card Controls lets you temporarily lock your card if it’s lost or stolen and includes more features like:

  • Location Controls: Designate up to three geographic areas where your card can be used or block international transactions.
  • Transaction Types: Disable certain types of transactions you use less often to help protect against fraud.
  • Merchant Types: Permit or restrict your card from being used with specific categories of merchants.
  • Threshold Amount: Set a dollar limit for transactions made on your card.

Controlling Your Debit Card with Card Controls

Want to learn more? Watch the Card Control video instructions.

Or, check out our step-by-step written instructions here.

Please note, our after-hours team cannot order debit cards. You will need to call our Client Services and Solutions team during business hours at 855.629.7618 to order your new debit card.

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