COVID-19

A Message from Pete Lawton, CEO

May 26, 2020

Our bank lobbies are now open and our commitment to you and our community remains unchanged.  Our top priority is the well-being of our customers, employees, and our community.  While our lobbies have been closed, our online and mobile banking and drive ups have been available for you.  We encourage you to continue to use these options to meet your banking needs whenever possible as we collectively try to reduce the spread of the virus.

When you come in to visit us again, here is what you can expect.

  • First, we ask that if you feel sick or exhibit any signs of illness, please do not enter the building.  This is for everyone’s safety.
  • We ask that the appropriate 6′ social distancing measures be followed.  There will be floor markers to assist you.
  • If the lobby area becomes crowded and social distancing guidelines cannot be met, a staff member will be happy to make an appointment for you.  We may also ask that you wait outside until others complete their banking.
  • You will see that our Teller stations have a protective shield to keep everyone safe.
  • Social distancing may be difficult to maintain while meeting with certain Bank of Jackson Hole staff.  We kindly request you wear a face mask.  Some of our staff may also be wearing face masks.
  • Hand sanitizer dispensers will be available as you enter/exit the Branch.
  • All of our work stations, drive-up canisters and all high traffic areas will be thoroughly cleaned and disinfected repeatedly throughout the day.

We are committed to serving you during this time.

April 7, 2020

The distribution of the Economic Impact Payments will begin in the next couple weeks and will be distributed automatically, with no action required for most people.

In most cases, the IRS will deposit Economic Impact Payments into the direct deposit account taxpayers previously provided on their tax returns.

  • Economic Impact Payments received by direct deposit will appear as a standard tax refund.
  • Taxpayers who have previously filed but not provided direct deposit information to the IRS will be able to provide their banking information online to a newly designed portal on IRS.gov in mid-April.
  • If the IRS does not have a taxpayer’s direct deposit information, a check will be mailed to the address on file.
  • Check payments will have a memo line identifying the payment as Economic Impact Payment.  You can verify the validity of the check at Treasury Check Information System (TCIS).
  • Retirees who don’t normally have a requirement to file a tax return, do not have any action on their part to receive the Economic Impact Payment.  Recipients will receive the Economic Impact Payment as a direct deposit or by paper check, just as they would normally receive their benefits.

Please be aware of COVID-19 Economic Impact Payment Scams during this time.  Scammers will attempt to steal through text messages, websites, and social media attempts that request money or personal information.  The IRS is not going to try to reach taxpayers by phone, email, mail, or in person asking to verify or provide financial information in order to get an Economic Impact Payment or refund faster.  Remember, don’t open or click on attachments or links.

The IRS reminds taxpayers that scammers may:

  • Emphasize the words “stimulus check” or “stimulus payment.”  The official term is “Economic Impact Payment.”
  • Ask the taxpayer to sign over their Economic Impact Payment check to them.
  • Ask by phone, email, text, or social media for verification of personal and/or banking information saying that the information is needed to receive or speed up their Economic Impact Payment.
  • Suggest that they can get a tax refund or Economic Impact Payment faster by working on the taxpayer’s behalf.  This scam could be conducted by social media or even in person.
  • Mail the taxpayer a bogus check, perhaps in an odd amount, then tell the taxpayer to call a number or verify information online in order to cash it.
March 19, 2020

Effective Friday, March 20th, the Bank of Jackson Hole will be open during regular business hours; however, to be precautionary and proactive during this challenging time, we will be temporarily closing branch lobbies to unscheduled walk-in customers, as well as closing the Teton Village Branch and the Smith’s Food & Drug Store Branch until further notice.

The Bank of Jackson Hole understands the vital importance of our customers having access to their accounts. We offer the following service options:

Drive-Thru Banking

All of the Bank’s drive-thru windows will remain open and fully-operational during regular banking hours.  Customers can access our banking services at drive-thru windows at the following locations:

  • Hillside, M-F 8:30- 5:30; Saturday 8:00-12:30
  • Aspens, M-F 9:00-5:00
  • Wilson, M-F 9:00- 5:00
  • Dubois, M-F 8:00- 5:00
  • Bank of Alpine, M-F 9:00-6:00
  • Bank of Sublette County, M-F 8:00-5:00

Staff Appointments

Staff will be available for appointments only, including locations with and without drive-thru windows.  Customers will be able to gain access to safe deposit boxes by scheduling an in-branch appointment.  Appointments can be made by calling (307) 732-BOJH.

Anywhere Banking

Please take advantage of our convenient banking tools, available 24/7:

We have staff in place dedicated to helping customers who need assistance in navigating through any of our banking options.

This is not a step we take lightly, but we believe it is necessary in order to help protect our customers and employees during these uncertain times.

The health, safety, and well-being of our customers, employees, and community members are our highest priority.  We are optimistic that these precautionary measures will have positive outcomes, and we look forward to returning to full service in the near future.

March 16, 2020

In an effort to maintain the bank’s ability to provide customer service and ensure the safety of our employees, management has elected to close the following branches, effective immediately, until the risks associated with COVID-19 have subsided:

  • Teton Village Branch
  • Smith’s Branch

The ATMs at these branches are still available for cash withdrawals, transfers and balance inquiries. Please visit our Locations page to find the branch closest to you. The majority of bank services are accessible online or through our app – please contact us if you need any assistance.

Thank you for your understanding in these unprecedented times.

March 12, 2020

As a valued customer of Bank of Jackson Hole, I appreciate the trust you place in us, which is why I personally want to share this information with you.

The health and financial well-being of our customers and employees is our highest priority.  Like so many others, we are proactively following news regarding COVID-19 (coronavirus).  While the virus has not yet posed a specific challenge to the areas served by our offices, we want to update you on steps we are taking within the Bank to keep our customers and employees safe.

We encourage employees and clients to do their best in helping to prevent the spread of illness:

  • We are committed to cleaning high-traffic areas in branches and offices. All of our lobbies and offices are sanitized daily.  Surfaces (desks and tables) and objects (telephones, keyboards) are wiped with disinfectant regularly.
  • Employees are instructed to stay home if they exhibit any signs of illness, such as fever, cough, sore throat, body aches, etc.
  • We encourage regular hand washing for 20 seconds with soap and water and to sneeze or cough into your inner-elbow.

Because we know some customers may wish to limit public interactions until this threat subsides, remember that we have a number of convenient options to bank without actually entering one of our branches:

  • Drive-up windows are available at our Hillside, Aspens, Wilson, Bank of Alpine, Dubois and Bank of Sublette County branches. Night depositories and ATMs are available at most locations – for a complete list, visit our Locations & Hours
  • Internet and mobile banking for account monitoring, mobile check deposits, paying bills, or transferring funds internally or to other banks. Treasury Management is available for ACH and wire transactions.  If you are not currently set-up for any of these services, now would be the perfect time!
  • Our Debit/ATM cards can be used to access cash, make deposits, or check your balance at our ATMs.
  • Our mobile payment capabilities (e.g. ApplePay and GooglePay) are a great option for making purchases using your smart phone.
  • Telephone banking is available 24 hours a day, seven days a week at 1-888-734-5444.

Please be aware of several coronavirus scams that have recently surfaced.  Scammers are taking advantage of fears surrounding the coronavirus by setting up websites to sell bogus products, and using fake emails, texts, and social media posts as a ruse to steal money or personal information.

As always, our branch teams are available to serve you.  We are continually monitoring the COVID-19 situation and will provide updates as we have new information to share with you.

We are here to help!  If you have questions, please call a Personal Banker at (307) 732-BOJH.

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