We will never ask for your online banking password, debit card pin #, or to send money using Zelle® to anyone, including yourself. If you receive a request like this, it is likely a scammer trying to trick you. If you have provided the information, please contact us immediately.

Fraud

At Bank of Jackson Hole, we enforce strong security procedures to cautiously and thoroughly protect your personal information at all times.

Nobody is safe from potential fraud, which makes everyone a possible victim. The losses can be quick and large, but we make it a priority to safeguard your accounts so that any hint of fraud can be detected, reported, and solved.

Report Fraud

Skimming Devices

Skimming devices are small devices that scan a credit/debit card and store the information contained in the magnetic strip. Skimming devices are used as a means of electronically capturing a victim’s personal information used by identity thieves. Skimming can take place during a legitimate transaction at a business.

Skimming Devices

What steps should I take if I am a victim of identity theft?

Protect yourself from identity theft.
  • Notify all financial institutions where the fraud occurred. If you are a client of Bank of Jackson Hole and believe you are a victim of identity theft, call our Client Services and Solutions Specialists at 877.877.0397 or your local banking center to report any potential of identity fraud.
  • Notify all three credit bureaus and ask that a fraud alert be placed on your file.
  • Request a copy of your credit report which is free to identity theft victims.
  • Notify the Federal Trade Commission (FTC) at 877.438.4338.
  • Keep carefully written records of everyone you speak with and what was discussed. Use registered mail when sending important correspondence.
  • File the appropriate local police reports and request a copy of each report for your records.

Bank of Jackson Hole has partnered with Deluxe® ProventSM to help you protect your personal information. Check out our Identity Theft Protection page to learn how you can sign up today.

How to Protect Yourself

Protect yourself from fraud.
  • Always be aware of your surroundings when performing a transaction.
  • Continually keep your personal information such as your phone numbers, email address, and primary mailing address up to date and on file with the bank.
  • Review your credit report annually and keep track of your daily spending to check that everything is normal.
  • Secure your financial documents and records in a safe and secure place away from workers or anybody else who may come into your home.
  • Multi-factor authentication (MFA) is an easy way to better protect your accounts. MFA, also referred to as two-factor authentication, is a security enhancement that requires two (or more) of your personal credentials when logging into your account. MFA helps protect you by adding an extra layer of security, making it hard for hackers to steal your information.
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