Personal Banking FAQs
Get answers to your questions about Bank of Jackson Hole's personal banking services.
Personal Checking
Overdraft Privilege comes with eligible accounts as part of our standard overdraft practices. Visit our Overdraft Protection page for more information.
To apply for a checking or savings account, you will need the following information for each account owner: Social Security number, Driver's license or State ID, home address and email address. If you want to transfer money from an account at another bank, you will also need the account information and routing number found on your checks.
Access your account online, through mobile banking, by calling TeleBank24, or by visiting your local banking center.
The Bank of Jackson Hole routing number is 102304099.
Hours vary by location, and can be found on our locations page.
Please visit our locations page.
Contact information can be updated through online banking, by visiting your local banking center or by calling our Client Services & Solutions team at 855.629.7618.
Call our Client Services & Solutions team at 855.629.7618.
Most funds are available next business day. Please call our Client Services & Solutions team at 855.629.7618 for more information about when your funds will be available.
Access your account online, through mobile banking, by calling TeleBank24 or by visiting your local banking center.
Personal Checking: Checks
Order new checks through online banking, or by visiting your local banking center.
Prices on checks vary by the checks selected. Premium Checking clients are offered a discount on checks, for more information call your local banking center.
We offer many ways to deposit checks. You can deposit at your local banking center, through mobile banking, or at an ATM.
Personal Checking: Credit Cards
Yes, please login to your credit card account here for more information on the alerts you can set up for your credit card.
We offer a variety of credit card options, please see visit our page with information on our credit cards and rewards.
Please login to your credit card account here, or call Elan Financial Services.
Just follow these three easy steps:
- Login to your credit card account
- From the "Your Accounts" Page, select the desired credit account. Or from "Services" select "Balance Transfer" from the "Account" section.
- Select the "Request a Convenience Check or Balance Transfer" link
Personal Checking: Debit Cards
To order a new debit card, please visit your local banking center.
If your card has been lost or stolen, please call your local banking center or our Client Services and Solutions team at 855.629.7618.
Please call 866.392.9952, your local banking center or our Client Services and Solutions team at 855.629.7618.
Please call your local banking center or our Client Services and Solutions team at 855.629.7618.
There is no fee for using Hillcrest Bank ATMs if you are a client, for a list of Hillcrest Bank ATMs please click here. For a list of other ATM fees, please contact your local banking center or call Client Services & Solutions at 855.629.7618.
Please call 866.392.9952, your local banking center or our Client Services and Solutions team at 855.629.7618.
Please contact your local banking center before traveling.
Signing for purchases is safer because it prevents scammers from being able to "skim" your PIN number, or by looking over your shoulder to steal your number. For more information about protecting your PIN, visit the security section.
There are many options for alerts, please visit the "Manage Alerts" section after signing in to online banking for a complete list.
Personal Checking: Online & Mobile Banking
For a list of features and benefits of Online Banking, please visit our Online & Mobile Banking page.
Online banking is a free tool for our clients. For a list of features and benefits of Online Banking, please visit our Online & Mobile Banking page.
If you have not signed up for Online Banking, enroll today. If you have signed up, simply sign in via the sign in box on our homepage.
You can transfer funds between accounts or transfer to other financial institutions via Online Banking, for more information please visit our Online & Mobile Banking page
You can send and transfer money in a variety of ways, including Internal Transfers between your accounts and you can also send and receive money through Zelle® from Online Banking or the Bank of Jackson Hole Mobile Banking app.
You must be enrolled in Online Banking to enroll in mobile banking. Once enrolled in Online Banking, download our mobile app from the Apple Store or the Google Play Store and set up your account.
For a list of features and benefits of Mobile Banking, please visit our Online & Mobile Banking page.
Sign in to Mobile Banking and select "Deposit" from the menu in the lower right hand corner. Follow the on-screen instructions to deposit your check. If you have not signed up for mobile check deposit, please call us at 855.629.7618.
You can either do a self-service reset by signing into online banking using your username and clicking "Forgot Your Password" on the next page. Or, you can call our Client Services and Solutions team at 855.629.7618
Personal Checking: Safe Deposit Box
To open a safe deposit box, you will have to visit your local banking center. Please visit our locations page to find the location nearest you that offers Safe Deposit Boxes.
To make changes to your safe deposit box, you will have to visit your local banking center. Please visit our locations page to find the location nearest you that offers Safe Deposit Boxes.
To close your safe deposit box, you will have to visit your local banking center. Please visit our locations page to find the location nearest you that offers Safe Deposit Boxes.
Personal Checking: Savings Accounts
From a simple account like Smart Savings to interest-earning savings accounts, we have a savings solution to meet your unique needs.
Yes. We are proud to offer Coverdell Savings accounts to help you save and pay for qualified elementary, secondary, or post-secondary education expenses.
Our savings accounts have minimum balances to open. For more information, check out our Savings page.
You can apply for at a local banking center.
Certificates of Deposit (CDs) are accounts where you place money that is not readily accessible for a set period of time in order to earn more interest. For more information, please contact your local banking center.
Personal Checking: Statements
Our statements are available in paper form or online.
Enrolling in electronic statements is a safer and more convenient way to receive your monthly bank statements because you receive your statements as soon as they cut, and your account information does not sit in your mailbox.
You can enroll in electronic statements by signing into online banking, and clicking the "Customer Service" tab in the mega menu, or by visiting your local banking center.
Electronic statements are available for the previous 7 years.
Personal Checking: Wire Transfers
Outgoing wires are initiated at your local banking center.
Personal Borrowing: Home Equity
To apply for a home equity loan or line of credit please visit you local banking center.
A home equity loan is a one-time lump-sum loan, often with a fixed interest rate and a home equity line of credit is a line of revolving credit with an adjustable interest rate.
You can access your funds at your local banking center, through online banking or through mobile banking.
You can pay your home equity loan or line of credit at your local banking center, through automatic payment or by mail.
The draw period is 10 years. If the minimum monthly payment amount is paid you may have balloon balance owed and due at the loan maturity date.
The loan-to-value ratio is up to 90%, based on credit score, debt to income ratio, collateral value and overall loan amount. Please contact your local banking center for more information.