Mortgage FAQs

Log into Online Banking. Select a one-time transfer or setup a recurring transfer from your Bank of Jackson Hole account.

Set up a recurring ACH transfer from any financial institution and email it to our Mortgage Servicing team at MortgageServicing@nbhbank.com.

Go to our free online payment service that offers you a fast and convenient way to pay your Bank of Jackson Hole loan directly from any checking or savings account. Our site provides two payment options — make a one-time payment or set up recurring payments to be drafted on the 1st of each month.

We also provide a convenient phone payment option. Just call 877.877.0397.

Visit us in person at one of our banking centers.

Yes! Go to the homepage, or click "Sign In" in the top right corner of this page, then click "New Online Banking User? Click Here" in the Online Banking login box. Check the radial circle for "Loan Account" during set up. Within online banking, you can make a loan payment from a Bank of Jackson Hole account, review your online statements, elect to have e-statements sent to you, and view your loan activity.

Monthly mortgage statements are generated 14 days before the next payment is due. The delivery timeframes of the United States Postal Service (USPS) are unpredictable, so we can't guarantee when you'll receive it. For faster receipt, you can sign up for online statements through our Online Banking.

Yes, you can. Simply identify the additional funds in your payment to go to principal. If principal only, add a zero in the payment line.

You can email your request to LoanPayoffRequests@nbhbank.com, along with a signed authorization to release the information. We cannot provide a payoff by phone.

Yes, you can pay off your loan with a personal check.

Once we receive your final payment we will send a Release of Deed to be recorded with the county clerk. Once we receive the recorded Release of Deed back from the County we will send you a copy, along with your original note marked "paid". This process usually takes no longer than 90 days.

Please contact our Loss Mitigation team at 866.505.1468 to make arrangements.

A late fee will be assessed the evening of the 16th day. We are unable to change your due date.

The transfer and sale of mortgages is a common practice in the mortgage industry. It fulfills the need of investors and makes funds available for other homebuyers. A sold mortgage means we have sold the rights to collect the monthly payment. Everything about the loan stays the same except for the company you send your monthly payment to.