Personal Banking FAQs

Overdraft Privilege comes with eligible accounts as part of our standard overdraft practices. Visit our Overdraft Protection page for more information.

To apply for a checking or savings account, you will need the following information for each account owner: Social Security number, Driver's license or State ID, home address and email address. If you want to transfer money from an account at another bank, you will also need the account information and routing number found on your checks.

Access your account online, through mobile banking, by calling TeleBank24, or by visiting your local banking center.

The Bank of Jackson Hole routing number is 102304099.

Hours vary by location, and can be found on our locations page.

Please visit our locations page.

Contact information can be updated through online banking, by visiting your local banking center or by calling our Client Services & Solutions team at 855.629.7618.

Call our Client Services & Solutions team at 855.629.7618.

Most funds are available next business day. Please call our Client Services & Solutions team at 855.629.7618 for more information about when your funds will be available.

Access your account online, through mobile banking, by calling TeleBank24 or by visiting your local banking center.

To order a new debit card, please visit your local banking center.

If your card has been lost or stolen, please call your local banking center or our Client Services and Solutions team at 855.629.7618.

Please call 866.392.9952, your local banking center or our Client Services and Solutions team at 855.629.7618.

Please call your local banking center or our Client Services and Solutions team at 855.629.7618.

There is no fee for using Hillcrest Bank ATMs if you are a client, for a list of Hillcrest Bank ATMs please click here. For a list of other ATM fees, please contact your local banking center or call Client Services & Solutions at 855.629.7618.

Please call 866.392.9952, your local banking center or our Client Services and Solutions team at 855.629.7618.

Please contact your local banking center before traveling.

Signing for purchases is safer because it prevents scammers from being able to "skim" your PIN number, or by looking over your shoulder to steal your number. For more information about protecting your PIN, visit the security section.

There are many options for alerts, please visit the "Manage Alerts" section after signing in to online banking for a complete list.

To apply for a home equity loan or line of credit please visit you local banking center.

A home equity loan is a one-time lump-sum loan, often with a fixed interest rate and a home equity line of credit is a line of revolving credit with an adjustable interest rate.

You can access your funds at your local banking center, through online banking or through mobile banking.

You can pay your home equity loan or line of credit at your local banking center, through automatic payment or by mail.

The draw period is 10 years. If the minimum monthly payment amount is paid you may have balloon balance owed and due at the loan maturity date.

The loan-to-value ratio is up to 90%, based on credit score, debt to income ratio, collateral value and overall loan amount. Please contact your local banking center for more information.