FAQs

Online Banking

Once you’re logged in to your online banking from your computer, click on the documents icon. You will see a listing of your accounts along with the delivery method option. Simply click on the arrow next to paper and select “Online” for each account listed. Once you have made your selections, read and agree to the terms of the Online Document Service Agreement and Disclosure by checking the box. Click “Submit” and you are done.

You can either do a self-service reset by signing into online banking using your username and clicking “Forgot Your Password” on the next page. Or, you can call our Client Services and Solutions team at 877.877.0397

From the new online dashboard, you will be able to see a list of your current accounts and balances, while also easily navigating through the online banking experience. You can also keep track of your balances and transactions, manage your account activity, transfer funds, and pay bills. In addition, you can view online statements, notices, and tax documents; set-up alerts; send and receive secure messages; as well as manage your budget with our Personal Finance Tool.

Mobile Banking

Bank of Jackson Hole’s free app can be downloaded from the Apple Store or from Google Play. Find the app by searching “Bank of Jackson Hole”.

The Bank of Jackson Hole mobile app allows you to bank on-the-go. Our user-friendly mobile app allows you to:

  • Deposit checks
  • Pay bills
  • Transfer funds between accounts
  • Monitor account activity
  • Search for the nearest banking center or ATM

Once you have enrolled in online banking from your computer, you can enroll in the new Bank of Jackson Hole mobile banking app. Download the app from Apple® or Google Play™ and login using your online banking credentials.

Mobile Deposit

In order to deposit a check with Mobile Deposit, select “Deposit”. Follow the on-screen instructions to deposit your check. You will then be directed to take a picture of the front and back of the check.

Checks deposited using Mobile Deposit should be retained for 60 days. It is a best practice to clearly mark on the check that it has been deposited through Mobile Deposit. Once 60 days has elapsed, checks should be destroyed.

Deposits will be credited to an account on the business day after the deposit was completed. The daily cutoff is 5pm MST. We consider business days to be Monday through Friday, except for federal holidays.

Wire Transfers

The bank’s routing number is 102304099.

The outgoing wire cutoff time in the banking center is 3:00pm MT. For personal accounts, wire transfer requests must be made in person at any of our banking centers.

Debit Cards

Please contact your local banking center before traveling.

During business hours, please call our Client Services and Solutions team at 877.877.0397, or send us a secure message through Online Banking.

After hours, call 877.877.0397 and select “Option 7” to speak with Client Support.

Please note: our after-hours team cannot order debit cards. You will need to call our Client Services and Solutions team during business hours at 877.877.0397 to order your new debit card.

During business hours, please call our Client Services and Solutions team at 877.877.0397, or send us a secure message through Online Banking.

After hours, call 877.877.0397 and select “Option 7” to speak with Client Support.

Please call 866.392.9952, your local banking center or our Client Services and Solutions team at 877.877.0397.