How We Protect You

Keeping Your Information Safe

We go to great lengths to regularly strengthen how we help protect your information from unauthorized access or use.

Bank of Jackson Hole will never ask you to share your Card Verification Value (CVV), your debit card number, the expiration date on your card, or your Online Banking password. If you ever suspect fraudulent activity on your account, please do not hesitate to call your banker immediately.

Data Security Measures

We use 128-bit encryption to protect your personal information such as your user name, password and account information when it travels over the internet.

Our online banking platform is built using a secure URL certificate using HTTP Secure (HTTPS), which can be identified where the closed padlock icon is displayed in the URL address bar.  This additional browser protection provides a secure connection and helps prevent intrusions into your online banking session.

Managing Associate Conduct

Our Corporate Code of Conduct expresses our absolute commitment to integrity, our related corporate values and ethical standards, and the associated business conduct we expect from all our associates. The Code of Conduct includes specific guidelines about how associates should safeguard confidential information, including our clients’ data.

Adhering to Client Identification Program Standards and Requirements

Client validation and authentication practices with targeted questions to validate the identify of a caller when contacting Client Services and Solutions for assistance.

Recorded calls made to Client Services and Solutions.

Identity and Transaction Protection Product and Service Offerings:
– Provide Visa Zero Liability Policy on all credit and signature-based debit cards issued1

Training and Communications:
– Tellers are highly trained and proactively monitoring checks when they arrive to the banking center.
– Strong communication between banking centers to alert different, active regional and/or check fraud schemes.

1The Visa Liability policy covers U.S.-issued cards only. Does not apply to ATM transactions, certain commercial card transactions, PIN or other transactions not processed by Visa. You must notify Bank of Jackson Hole immediately of any unauthorized use. For specific restrictions, limitations and other details, please contact Bank of Jackson Hole.

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Mobile Secure On-line Banking

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