Report Fraud

We will never ask for your online banking password, debit card pin #, or to send money using Zelle® to anyone, including yourself. If you receive a request like this, it is likely a scammer trying to trick you. If you have provided the information, please contact us immediately.

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Report Fraud Immediately

If you suspect that you are a victim of fraud or identity theft, contact us immediately. We will help you determine what has happened and will identify the next steps.

During business hours, please call our Client Services and Solutions team at 877.877.0397, or send us a securing message through Online Banking.

After hours, call 877.877.0397 and select “Option 7” to speak with Client Support.

Please note, our after-hours team cannot order debit cards. You will need to call our Client Services and Solutions team during business hours at 877-877-0397 to order your new debit card.

Notify law enforcement

It is always recommended to file a report with the local authorities. Though their ability to help might be limited, you will want a police report for your own records.

In addition, we recommend that you contact the Federal Trade Commission. The FTC is tasked with managing and tracking a database of fraud-related incidents that is used by law enforcement agencies.

Notify your other financial institutions

When you’re a victim of fraud or identity theft, it is often difficult to pinpoint how much of your information is compromised. Letting your other financial institutions know about your problem will give them the opportunity to flag your account for extra security monitoring.

Place a fraud alert

Placing a fraud alert on your credit file allows creditors to obtain a copy of your credit report – but they must take certain steps to verify your identity. Fraud alerts may be effective at stopping someone from opening new credit accounts in your name; however, they may not prevent the misuse of your existing accounts. Contact one of the three credit bureaus to place a fraud alert on your credit file:

Equifax
888-766-0008
Equifax.com/creditreportassistance

Experian
888-397-3742
Experian.com/fraud/center

TransUnion
800-680-7289
Transunion.com/fraud

What steps should I take if I am a victim of identify theft?

1. Notify all financial institutions where the fraud occurred. If you are a client of Bank of Jackson Hole and believe you are a victim of identity theft, call our Client Services and Solutions Specialists at 877.877.0397 or your local banking center to report any potential of identify fraud.

2. Notify all three credit bureaus and ask that a fraud alert be placed on your file.
– Equifax: 866.349.5191
– Experian: 888.397.3742
– TransUnion: 800.916.8800

3. Request a copy of your credit report, which is free to identify theft victims.

4. Notify the Federal Trade Commission (FTC) at 877.438.4338.

5. Keep carefully written records of everyone you speak with and what was discussed. Use registered mail when sending important correspondence.

6. File the appropriate local police reports and request a copy of each report for your records.